Frequently Asked Questions

Find answers to common questions about our jewelry, materials, care, orders, shipping, and returns.

What materials do you use?

We carefully select high-quality materials from trusted U.S.-based suppliers. Depending on the design, our pieces may feature fine jewelry materials, natural gemstones, freshwater pearls, Swarovski crystals, and other carefully selected components.

Please refer to each product description for specific material details.

Are your gemstones and pearls natural?

Many of our designs feature natural gemstones and freshwater pearls. Because these materials are created by nature, slight variations in color, shape, texture, and size may occur.

We believe these natural differences are part of what makes each piece unique.

Do you use Swarovski crystals?

Select designs may feature Swarovski crystals. When Swarovski components are used, this will be noted in the product description.

Where do your materials come from?

Our materials and components are sourced from trusted suppliers within the United States. We carefully select our materials with quality, beauty, and durability in mind.

Is each piece handmade?

Many Coco & D pieces are handcrafted or assembled with care in small quantities. Some designs are made to order, allowing us to give each piece individual attention before it is shipped.

How should I care for my jewelry?

To help preserve the beauty of your jewelry, we recommend keeping it away from water, perfume, lotions, household chemicals, and excessive moisture.

Store your jewelry separately in a dry place when not in use and gently wipe it with a soft cloth after wearing.

Are natural variations considered defects?

No. Natural gemstones and freshwater pearls may vary slightly in color, shape, size, and texture. These characteristics are natural and are not considered defects.

They are part of the individuality and beauty of each piece.

How long does it take to process my order?

Processing times vary depending on the item. Made-to-order and customized pieces may require additional time before shipment.

Please refer to the individual product page for the estimated processing time.

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Once an order has entered production or has been shipped, we may not be able to make changes or cancel it.

What if there is a quality issue with my jewelry?

Quality is very important to us. If you believe your jewelry arrived with a quality issue, please contact us promptly with your order information and photos of the item.

We will review the issue and work with you to find an appropriate solution.

Do you accept returns or exchanges?

Eligible unused and unworn items may be returned or exchanged in accordance with our Return Policy.

Personalized, customized, and made-to-order pieces may be final sale. Please review our full Return Policy for eligibility, time limits, and instructions before sending an item back.

How can I contact you?

If you have a question that isn’t answered here, please contact us through our Contact Us page. We’ll be happy to assist you.