Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with any original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at cocoandd2024@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Return Shipping

If an item is defective, damaged, or incorrect due to our error, we will cover the return shipping cost.

For other approved returns, return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom, personalized, or specially ordered items cannot be returned unless they arrive damaged, defective, or incorrect.

Sale items and gift cards are not eligible for return or refund.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time for the refund to appear on your account.

If more than 15 business days have passed since we approved your refund, please contact us at cocoandd2024@gmail.com.