Shipping policy

SHIPPING POLICY

Order Processing

Orders are processed after payment has been successfully received. Please allow time for order processing before shipment. Orders are not processed or shipped on weekends or holidays.

Shipping Rates

We currently ship within the United States.

Orders under $100: Standard Shipping — $7.95

Orders of $100 or more: Free Shipping

Estimated Delivery

Estimated delivery time is 5–8 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to the shipping carrier, weather, holidays, incorrect address information, or other circumstances outside our control.

Tracking

Once your order has shipped, tracking information will be provided when available. Please allow some time for tracking information to update after your package has been accepted by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at cocoandd2024@gmail.com so we can review the issue and assist you.

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier. You may also contact us for assistance.

International Shipping

We currently do not offer international shipping.

Questions

For questions regarding shipping or your order, please contact us at cocoandd2024@gmail.com.