RETURN POLICY

We want you to feel confident and happy with your Coco & D purchase. If you are not completely satisfied with your order, eligible items may be returned within 30 days of delivery.

To be eligible for a return, items must be unworn, unused, and in their original condition and packaging. Please contact us before returning your item so we can provide return instructions.

Because many of our pieces are thoughtfully created or personalized for each customer, personalized, customized, and made-to-order items are final sale and cannot be returned or exchanged, unless there is a quality issue with the item.

Natural gemstones and freshwater pearls may vary slightly in color, shape, size, and texture. These natural variations are part of the unique character of each piece and are not considered defects.

QUALITY ISSUES

Quality is very important to us. If your jewelry arrives damaged or you believe there is a quality issue, please contact us as soon as possible with your order number and clear photos of the item.

Once we review the item, we will work with you to determine the appropriate solution. Eligible items with a confirmed quality issue may be replaced, exchanged, or refunded, depending on the circumstances.

Please do not return an item without contacting us first.

RETURNS & EXCHANGES

To request a return or exchange, please contact us within 30 days of delivery.

Returned items must be unworn, unused, and returned in their original condition and packaging. Items that show signs of wear, damage, alteration, or improper care may not be eligible for return or exchange.

Unless the return is due to a confirmed quality issue or an error on our part, return shipping costs are the responsibility of the customer.

REFUNDS

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

NEED HELP?

If you have any questions about your order or return eligibility, please contact us before sending your jewelry back.

We’re happy to help and want you to enjoy your Coco & D jewelry with confidence.